01
What was Rainbow Guest Connect?
Rainbow Guest Connect was developed by Alcatel-Lucent Enterprise to allow hotels to communicate with their guests and employees. Hotels could create guest accounts for external guests, giving them access to specific Rainbow features such as messaging, audio and video conferencing and file sharing. Guest accounts were created automatically by the hotel at check-in and were valid for the duration of the stay, after which they expired.
Rainbow Guest Connect was designed to be secure and compliant with data privacy regulations, with advanced security features such as end-to-end encryption, access controls and audit trails. It provided a user-friendly interface making it easy for external guests to access and use the platform even if unfamiliar with it.
Overall, Rainbow Guest Connect was a powerful tool for hotels wanting to collaborate with guests while capitalising on their telephone investments, enhancing customer communication while ensuring data privacy and security.
02
My scope of work
I oversaw all aspects of the product, including the administration platform and its many features. The platform offered comprehensive customisation capabilities, letting users tailor each element of the application to their specific needs. It also facilitated the management of multiple apps for resellers with multiple layers of administration, and gave administrators access to detailed analytics. Separately, I managed the app feature set exclusive to guests, as staff used the standard Rainbow product.